CUSTOMER SERVICE

CUSTOMER SERVICE CAN BE REACHED DURING NORMAL BUSINESS HOURS FROM 9:30AM TO 9PM EST, M-F

1. By phone: 1-800-601-0688 or 508-252-5294 from outside the US

2. Email us:

3. By fax: 508-252-5888

REFUNDS and EXCHANGES

REFUNDS/EXCHANGES – Contact customer service at 1-800-601-0688 X20 to receive a RA (return authorization) number.  Packages without a Return Authorization number will NOT be accepted.  Refunds do not include shipping charges and are for merchandise/store credit only.  Exchanges will be billed for any new shipping charges.  Products MUST be received within 30 days of the invoice date and be unopened, undamaged and in saleable condition. NO REFUNDS, exchanges or returns on chocolate and bulk Sweetener sizes.

ALL RETURNED PRODUCTS or orders refused upon delivery are subject to a 20% restocking fee plus shipping charges.

NO C.O.D.  orders are accepted. 

INTERNATIONAL CUSTOMERS are responsible for any and all duties, taxes, customs charges, and brokerage fees due upon receipt of your order

ANY ERRORS OR DAMAGES MUST be reported to customer service within 14 days of receipt to be eligible for any replacements.

No refunds will be issued for melted or heat damaged products.

No refunds on cosmetics and skincare, only store credits will be issued upon return of items.

No refunds, exchanges or returns on chocolate, bulk sweetener sizes or palletized orders.

PRIVACY

We collect certain personal information from you that enable us to process your order. It also allows you to access your account at any time to check on the status of your order, and to place subsequent orders with minimal hassle.

The information we collect is for internal use only. It is not sold, shared or in any way disseminated to third parties by GLOBALSWEET.COM. As internet shoppers ourselves, we are extremely sensitive to your privacy concerns, and we pledge to maintain your personal information in the strictest confidence. Our aim is to earn your trust and keep you as our customers for a long time.

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