CUSTOMER SERVICE

CUSTOMER SERVICE CAN BE REACHED DURING NORMAL BUSINESS HOURS FROM 9:30AM TO 9PM EST, M-F

1. By phone: 1-800-601-0688 or 508-252-5294 from outside the US

3. By fax: 1-800-778-2357 or 508-252-5888

4. By mail : Global Sweet Polyols, LLC

125 Tremont Street
Rehoboth, MA 02769
USA

REFUNDS and EXCHANGES

Unopened/undamaged merchandise may be returned within 30 days of purchase by following two easy steps:

1. Contact Customer Service at customerservice@GlobalSweet.com to obtain a Return Authorization (RA) number .

2. Ship the unopened, undamaged goods back to us making sure that the RA number is visible on the shipping label.

All returned goods must be unopened and in saleable condition.

Refunds will not be issued for:

1. Items returned more than 30 days from the invoice date.

2. Items returned without a return authorization (RA) number.

3. Items that arrive opened or damaged in unsaleable condition.

4. Items returned COD

PRIVACY

We collect certain personal information from you that enable us to process your order. It also allows you to access your account at any time to check on the status of your order, and to place subsequent orders with minimal hassle.

The information we collect is for internal use only. It is not sold, shared or in any way disseminated to third parties by GLOBALSWEET.COM. As internet shoppers ourselves, we are extremely sensitive to your privacy concerns, and we pledge to maintain your personal information in the strictest confidence. Our aim is to earn your trust and keep you as our customers for a long time.